Note, the shell icon cache file is a hidden file, so the "Show hidden files, folders, drives" feature in the Windows Explorer needs to be enabled. Locate the shell icon cache file and delete the file. Older Windows have the shell icon cache located in a file named SchellIconCache in the Windows directory. If using Vista or 7 each user has their own file that is called Iconcache.db. If using Windows XP, each user has his own shell icon cache file that is called Iconcache.dbĬ:\Documents and Settings\\Local Settings\Application Data\Iconcache.db The cache will recreate upon system reboot and icons should display correctly. If rebooting the system does not solve the problem, the issue with the change icon greyed out can be fixed by deleting and regenerating the shell icon cache in the Windows system directory. Many people get this issue resolved by just rebooting their computer.ĭelete and regenerate shell icon cache (SchellIconCache) How to fix the change icon greyed out issue The "Open File Location" icon is greyed out as well. When you select the Excel or Word shortcut properties, the "Change Icon" button is greyed out. The following picture demonstrates the issue with the change icon button being greyed out.
When you click the icon, the application opens up correctly.
The following picture shows the behavior of the icon on the Windows task bar. The same behavior is experienced in file directories containing MS Word documents. Upon starting Windows, a number of icons on user's desktop, especially the Microsoft Word and Excel icons change in appearance to a white square with a thin band of blue along the top. When they go to shortcut properties to change the icon, the change icon button is greyed out. Some users using Windows Vista or Windows 7 experience a strange behavior such as that their icons, especially MS Word and MS Excel icons, malfunction and do not display correctly.
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